LSA's own support platform — every contact-form submission becomes a tracked ticket with a reference number the customer can follow up on.
The problem you will recognise
Enquiries were scattered across inboxes. They were easy to lose and hard to follow up.
More detail
Enquiries scattered across inboxes are easy to lose and hard to escalate. There was no way to see the full history of a client relationship in one place.
How we solved it
Every enquiry now gets a ticket. The customer gets a number to ask about.
More detail
A central intake on Nuxt.js and Supabase that converts each submission into a ticket, notifies the team via Resend, and hands the customer a reference number. Status updates trigger automated emails so clients are never left wondering.
What changed
There is a clear record from first message to answer. Customers are never left wondering.
More detail
Faster response times, a clear paper trail from first enquiry to resolution, and a foundation ready to grow into a full CRM.